What to expect after filing a complaint?
You will receive an email confirming the receipt of your complaint.
For simple defects, you may receive our response in the form of a credit memo sent via email or fax to the established contact at your company. (If you wish to be copied and are not the established contact, please indicate that in the comment field of your request). The credit memo will reference your complaint number if you provided one.
You may receive a follow-up call from a Fasson Quality Consultant requesting additional information or unique sampling requirements relative to the defect you have encountered.
For complex material quality complaints, you will be contacted via email, fax or phone with our findings (based on sample evaluation).
Most complaints are resolved within 5 business days. The completeness and accuracy of the information and samples you provide directly affect our ability to respond quickly to your request.