Real-time support from a real person
Based out of the Avery Dennison LGM headquarters in Mentor, Ohio, our 10 ACs plays a critical role in our technical service strategy—a realtime, easy-to-reach source of reliable information and guidance.
ACs can, for instance, provide extra confirmation to a customer who already knows which product they want to test. They can consult on substrate adhesion, product compliance information, environmental conditions, durability, product cost comparison, or provide other information to help the customer choose the best product to test for an application.
“We understand how important it is to be able to contact a ‘real person’ for support at the moment it’s needed,” says Brandi Davis, Senior Technical Services Manager. “So, we track our response time carefully to help the team learn and improve. For instance, we know we respond to 99.6 percent of incoming customer emails within two-and-a-half hours, and resolve the customer’s issue more than 73 percent of the time through that first response.”
